Privacy Policy

Overview

Laguna Niguel Plumbing Pros ("we," "us," "our") operates https://lagunaniguelcaplumbingpros.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information when you visit the Site or contact us by phone. We operate as a call-based local plumbing service and do not collect personal information through web forms, account registration, or e-commerce transactions.

Information we collect

We collect minimal information through this website:

• Server log data. When you visit the Site, our hosting provider (Cloudflare) may automatically record your IP address, browser type, operating system, referring URL, pages visited, and date and time of access. This data is retained in aggregate and is not linked to individual identities.
• Call tracking data. Phone numbers on this Site connect through Ringba, a call tracking and analytics platform. Ringba may record the originating phone number, call duration, and other call metadata. This data is used to measure advertising effectiveness and manage call routing. It is not shared with unrelated third parties.
• Phone conversations. When you call us, we may collect your name, phone number, service address, and details about your plumbing issue to provide the requested service. This information is retained for service delivery and follow-up purposes only.

How we use information

We use the information we collect solely to operate our plumbing business — specifically to respond to service inquiries, dispatch plumbing technicians, maintain service records, and improve the quality of our customer communications. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-party services

This Site uses the following third-party services:

• Cloudflare. Provides website hosting, content delivery, and security. Cloudflare may process visitor IP addresses and traffic data in accordance with its own privacy policy.
• Ringba. Provides call tracking and routing. Ringba processes call metadata (originating number, call duration, time of call) in accordance with its own privacy policy.

We do not use third-party advertising networks, social media tracking pixels, or behavioral analytics platforms on this Site.

California residents (CCPA)

If you are a California resident, you have the right to request disclosure of the categories of personal information we have collected about you, the purposes for which it was collected, and whether we have sold or disclosed it to third parties. You also have the right to request deletion of your personal information, subject to certain exceptions. To make a request, call us at (866) 688-0041 or send a written request to 30021 Crown Valley Pkwy Ste 5, Laguna Niguel, CA 92677.

We do not sell personal information as defined under the California Consumer Privacy Act.

Data retention and security

We retain service records and call data for as long as reasonably necessary to operate our business and fulfill any applicable legal obligations. We implement reasonable technical and organizational measures to protect information against unauthorized access, alteration, or disclosure.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date at the top of this page. Continued use of the Site after any changes constitutes acceptance of the revised policy.

Contact us about privacy

Questions about this Privacy Policy or our data practices can be directed to:

Laguna Niguel Plumbing Pros
30021 Crown Valley Pkwy Ste 5
Laguna Niguel, CA 92677
Phone: (866) 688-0041